Frequently Asked Questions

We offer standard delivery with a 5-7 working day timescale. We also offer click & collect from our parent company's locations in Aberdeen, Edinburgh and Glasgow.

No, we currently deliver to UK only.

Delivery charges depend on the size of your order and the location of the shipping address.

Small items: £4.95

Medium items: £7.95 - £22.95

Large items: starting from £36.95

Orders over £500 qualify for free delivery within Zone A.

For complete details on delivery zones, item sizes, and prices, please visit our Delivery Information page.

You will receive an email at each stage of your order, including when it is dispatched and when it is out for delivery.

If you haven't received an order confirmation shortly after placing your order, please check your spam/junk folder. If you still cannot find it, please contact our customer service team who will be happy to assist.

Changes to delivery address may be possible before your order is dispatched. Please contact our customer service team as soon as possible to request any address changes.

Our delivery timescale is between 5-7 working days for all in-stock items.

Unfortunately, the time your order is delivered will depend on the specific courier on the day, but you will be able to select a delivery date. One of our team members will call you once your order is placed to discuss details and set a delivery date.

Yes, someone needs to be present to receive your delivery, as a signature is required for confirmation.

For any further questions about delivery, you can contact our customer service team on 02045867128 or via email at help@designerheating.com

Most of our products are eligible for a full refund, provided they are in a resalable condition. You have 14 days from the point of delivery or collection of goods to advise us of your intent to return, then a further 14 days to return the goods back to us. After this period, we can offer an exchange only.

Unfortunately, we cannot accept returns on painted radiators.

Goods can be returned in person to our parent company, Wholesale Domestic Bathrooms, located at 50 Montrose Avenue, Hillington Park, Glasgow, G52 4LA. Alternatively, you can return items to our locations in Aberdeen (Unit 1, Wellington Trade Park, Aberdeen, AB11 8DG) or Edinburgh (Unit 6, Fort Kinnaird Trade Park, 74 Newcraighall Road, Edinburgh, EH15 3HS).

Yes, items can be exchanged for another product of equal or lesser value. If the new item is more expensive, you will need to pay the difference.

If your item arrives damaged or is faulty, please contact our customer service team immediately. We will then discuss sending a replacement or issuing a full refund.

We aim to process returns on the same day they are received. Your refund will be issued to your original payment method and usually takes 3-5 working days to appear in your account.

Unfortunately, we cannot accept returns on painted radiators.

Our customer service/support team is here to help from 7am – 7pm, Monday – Friday, 9am – 5pm, Saturday and 10am – 5pm, Sunday. You can reach us at 02045867128, or send an email to help@designerheating.com.

You can place an order directly on our website or by calling our sales team on 02045867128.

Yes, you can contact our sales team on 02045867128, who will place an order for you over the phone.

There are two opportunities to add a discount code at checkout. Within 'View cart', simply click 'Add Coupon', enter your discount code and hit apply. Alternatively at checkout click 'Promo/Gift Certificate', enter your discount code in here and hit apply.

We keep the majority of our products on our website in stock, readily available. Exceptions include some branded items, and their availability will be displayed on the product page if they are not available for immediate delivery or collection.

If something is missing from your order, please contact our customer service team as soon as possible on 02045867128.

If your item arrives damaged, please contact our customer service team immediately on 02045867128.

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and finance, which can be applied for online.

For security reasons, we do not store your credit/debit card information. All transactions are processed through secure payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Typically, our system allows only one payment method per order. If you wish to use multiple payment methods, you may need to place separate orders.

We offer third-party finance through V12 Retail Finance. To qualify, you must meet the eligibility criteria specified during the application process.

If your payment is declined, please double-check the accuracy of the payment information entered, ensure that your card is authorised for online transactions, and verify that there are sufficient funds available. If the issue persists, contact your bank or financial institution for further assistance.

Yes, we take your privacy and security seriously. We use encrypted connections (SSL) to protect your personal information and adhere to strict privacy policies to safeguard your data.

For payment-related inquiries or issues, please contact our customer service team on 02045867128.

We offer a wide range of radiators, including panel radiators, column radiators, designer radiators, towel radiators, and electric radiators.

Our radiators are made from high-quality materials such as steel, aluminium, and cast iron to ensure durability and efficient heat output.

To choose the right radiator, consider the room size, heat requirements (BTU), and the style that complements your interior. Our online BTU calculator can help you determine the right size.

Yes, all our radiators come with a manufacturer’s warranty, which will be displayed on each individual product page.

Single panel radiators have one set of fins and are slimmer, while double panel radiators have two sets of fins, providing more heat output for larger rooms.

Our radiators are designed for energy efficiency, providing maximum heat output while using minimal energy, helping you save on heating costs.

For bulk orders, please contact our sales team directly on 02045867128.

You can contact us via telephone on 02045867128, email help@designerheating.com or on social media. Visit our Contact Us page for full information or to use our online contact form.

We are in the process of completing our showroom. Details will be shared very soon.

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly. The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

If you cannot make a payment, please contact Clearpay here. 

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

Clearpay orders are delivered within our standard delivery timeframes like any order from Designer Heating.

Yes, your order value including shipping must be between 4p and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from Merchant Site ​to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account.

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

Pay later in 30 days is a credit product that lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or by logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later, and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products, including Pay later in 30 days and Pay in 3 instalments. When you choose Klarna, they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay later in 30 days or Klarna Pay in 3 instalments when you go to an online checkout, then Pay later in 30 days or Pay in 3 instalments is available to you. Every time you use Pay later in 30 days or Pay in 3 instalments, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

Klarna offers Pay later in 30 days and Pay in 3 instalments based on a number of factors such as the purchase amount and previous order history. You can improve your chances of being offered Pay later in 30 days and Pay in 3 instalments by ensuring you provide your full name, accurate address details, and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days or Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days or Pay in 3 instalments is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay later in 30 days or Pay in 3 instalments, you'll need to share your phone number, email address, current billing address, and your credit or debit card details. If Klarna needs to talk to you urgently, they'll use the phone number you've shared. For any other information Klarna needs to share with you, they'll send it to your email address.

When you use Pay later in 30 days or Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

For Pay later in 30 days, you can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or by logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

For Pay in 3 instalments, Klarna will take your payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days, and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by Designer Heating. All transactions take place through connections secured with the latest industry-standard security protocols.

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Pay later in 30 days: This is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

Pay in 3 instalments: This is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date, Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

Pay later in 30 days: As this is a credit product, if you don't pay for your order, Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

Pay in 3 instalments: If you don't make your payments, you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Additionally, if the debt is referred to a debt collection agency, Klarna will share this information with credit reference agencies.

If you have not received your goods, please call Designer Heating to check on your order and delivery status. You can also contact Klarna’s Customer Service so they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as Designer Heating has confirmed with Klarna that your cancellation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

As soon as the store has registered your cancellation or your return, the refund will normally be processed within 5 business days.

Refunds will be issued back to the debit or credit card which was originally used at checkout.

Once Designer Heating has received the return and Klarna has received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Once Designer Heating has received the partial return and Klarna has received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

You can log in to the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat, and telephone options.

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.